Refund Policy
Last revised: August 14, 2026
The return path is simple: eligible items have 30 days after delivery, and you can choose a refund or exchange without explaining a change of mind.
01 — Step one: contact us
Message customer care first. We confirm eligibility, issue the return directions, and send an approved prepaid label before the parcel moves.
02 — What should come back
Return the eligible product with its packaging, supplied components, and purchase evidence when reasonably available. Ordinary returns exclude custom items, clearance/Final Sale goods, gift cards, and opened intimate or hygiene-sensitive products. Quality protections still apply.
03 — Cancel before dispatch
Ask to cancel while the order is still unshipped. After dispatch, this 30-day process becomes the available path.
04 — Return shipping is on us
We cover the authorized label for a change of mind and for damage, defects, wrong shipments, or incomplete orders. Restocking cost: $0.
05 — Choose replacement or refund
We inspect the approved return, then send the agreed replacement or release the refund to the original payment method. Bank posting normally takes 5–10 business days after release.
Customer-care coordinates
- Store operator: Cirkselr
- Website: cirkselr.shop
- Email: Support@Cirkselr.shop
- Phone: 6264274730
- Business and return address: 1757 18th St NW, Washington, District of Columbia, 20009, United States
- Hours: Monday–Friday, 9:00 AM–5:00 PM, America/Chicago